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Our executive leaders practice a hands-on management philosophy and remain involved with the day-to-day operation of our client programs. Their depth and breadth of experience, combined with a sincere engagement in the business, deliver sales results rapidly, smoothly, and cost-efficiently.
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| Judi Hand | President and General Manager |  |
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| | In April 2007, Judi Hand was appointed President and General Manager of Direct Alliance Corporation. In her previous position as Senior Vice Presid... View moreIn April 2007, Judi Hand was appointed President and General Manager of Direct Alliance Corporation. In her previous position as Senior Vice President of Enterprise Sales with AT&T, Hand led a nationwide team of 1,900 sales professionals, managed an annual revenue flow of $6.4 billion, and was personally responsible for managing executive client relationships for AT&T's enterprise accounts.
Hand has more than 20 years of experience in sales, service and marketing to business customers at all levels. Previous executive experience includes Vice President of AT&T Business Services for small and mid-sized markets, Senior Vice President of Sales and Customer Care at Qwest for small business and consumer markets, Chief Marketing Officer for U S WEST Dex and Executive Director of Solutions Marketing and Director of Market Strategy Development for U S WEST.
Hand earned her master of business administration from Stanford University and a bachelor of science in business administration - communications and marketing from the University of Nebraska. Close
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| | Gail Burton | Executive Director of Human Capital |  |
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| | Gail Burton has a proven track record of leadership in organizational efficiency as well as experience in sales, service, and operations support fo... View moreGail Burton has a proven track record of leadership in organizational efficiency as well as experience in sales, service, and operations support for multi-state call center organizations. At both America West/US Airways and Qwest, she led call center management teams to meet critical staffing needs, and facilitated relationships and operational links between multiple departments. She has extensive experience in developing and modifying staffing forecasts that include the flexibility to identify and respond to fluctuating staffing levels within a challenging work environment. Close
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| | Jonathan Gray | Vice President of Marketing |  |
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| | Jonathan Gray is the Vice President of Marketing and leader of Revenue Generation and Marketing Services for Direct Alliance. He leads a team of pr... View moreJonathan Gray is the Vice President of Marketing and leader of Revenue Generation and Marketing Services for Direct Alliance. He leads a team of professionals who oversee marketing analytics and integrated marketing services programs that leverage award-winning campaign automation and electronic marketing strategies on behalf of industry-leading clients. Gray brings over 15 years of sales, marketing, and communications experience in the Telecommunications/Cable and Retail industries. Previous responsibilities include strategic segmentation for business-to-business and business-to-consumer markets, and product marketing and campaign strategy roles for Qwest. Additionally, he has a background in sales best practices and strategic support roles for Nordstrom, Inc.
Gray holds a master of business administration from Arizona State University, a master’s degree in International Management from Thunderbird School of Global Management, and a bachelor of arts in International Relations from Pomona College. Close
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| | Susan Stoll | Vice President of Program Sales |  |
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| | Susan Stoll comes to Direct Alliance with an extensive background in sales and services leadership. Most recently, she was a Sales Vice President f... View moreSusan Stoll comes to Direct Alliance with an extensive background in sales and services leadership. Most recently, she was a Sales Vice President for AT&T. Under her leadership, this team became one of the top performing teams at AT&T. Prior to this, Stoll was Vice President of Services for Avaya, leading a team of 3,500 employees and managing $1B in services revenue. Stoll’s focus on creating high performance, customer focused teams is a key to her consistent success.
Stoll holds a bachelor of science in History from Bowling Green State University and a master of business administration from Regis University. She has also served on the boards of the Greater Phoenix Chamber of Commerce and the Arizona Technology Council. Close
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| | Laura Ward | Vice President of Operations |  |
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| | Laura Ward joined Direct Alliance from the Arizona Department of Administration (ADOA) where she successfully led the first public-sector outsourci... View moreLaura Ward joined Direct Alliance from the Arizona Department of Administration (ADOA) where she successfully led the first public-sector outsourcing program for the state’s telecommunications system. Prior to the ADOA, Ward was the Executive Director of Network and Technology Services at Qwest where she deployed new broadband connectivity to extend market coverage, and led a corporate program office to drive strategic initiatives such as IT transformation and corporate cost reduction. Since joining Direct Alliance, Ward created and leads the new business solution development and launch organization, manages operational and support functions for all sales programs and leads the Information Technology and Services organization supporting corporate-wide application development and technical operations. Ward holds a bachelor of science in business from Arizona State University and a master of business administration from University of Phoenix. Close
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Contact Direct Alliance
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Toll-free: 800.535.0343
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Tempe: 480.902.5900
8123 South Hardy Drive
Tempe, Arizona 85284
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Phoenix: 602.375.5000
16404 N Black Canyon Hwy
Suite 100
Phoenix, AZ 85053
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