We are a proven leader in accelerating sales by extending market coverage and providing a direct sales capability for our clients. With 14 years in direct sales outsourcing, Direct Alliance's proven relationship-based sales approach yields greater revenue and accelerates sales faster than anyone - and in a way that provides maximum sales efficiency from sales interactions while enhancing lifetime customer value and brand loyalty. We know how to achieve ongoing strategic growth for our clients, and demonstrate it time after time across a variety of industries.

Direct Alliance has been increasing profits for Fortune 500 companies for more than 14 years. Using our sales and marketing expertise, proprietary technology, systems and processes, Direct Alliance provides clients with revenue growth, market share gains, and increased customer loyalty in a cost-effective, timely and highly scalable manner. Each year, we drive more than $1 billion in annual revenue for our clients at compelling expense-to-revenue ratios that leverage all of our capabilities and best practices.

Direct Alliance is honored to be the recipient of valued customer testimonials and numerous awards --including 2007 Hardware Sales Organization of the Year award by SellingPower Magazine and one of the top 100 Best Outsourcing Service Providers of 2006 as determined by the International Association of Outsourcing Professionals—that recognize our expertise and excellence in helping clients achieve their sales and marketing goals.

TeleTech acquired Direct Alliance in 2006 for strategic growth. Our parent company is the premier business process and customer interaction management specialist, performing complex outsourcing activities across all aspects of the customer management lifecycle. By leveraging TeleTech’s enabling technologies, global best practices, and innovative human capital strategies, Direct Alliance can provide an array of sales and  front- and back-office support capabilities for the world’s most respected and recognized companies.

Direct Alliance leverages 14 years of best practices to ensure that the team assigned to your project is the best in the industry. We employ a rigorous recruitment and hiring process using predictive techniques to identify people with a strong sales orientation. We invest heavily in consultative sales, product, and process training. Then, with our performance-based compensation approach, we measure to metrics, motivate, and provide ongoing coaching and training to ensure that our clients achieve their sales goals.

Contact us via email or call us toll free at 800-535-0343. We will analyze your business needs and present customized solutions that deal with lead generation, account management, inbound acquisition, e-commerce, and more.

Our expertise in systems and business integration means that we can act as a “virtual” sales team for our clients from our headquarters location in Tempe, Arizona. If needed, we have access to our parent company TeleTech’s numerous facilities around the globe (over 85 facilities in 18 different countries), positioning us to handle the immediate needs and any foreseeable growth of your program, including future global expansion.

Direct Alliance has been increasing profits for Fortune 500 companies across a variety of industries for 14 years, including electronics, retail, healthcare, financial services, software, servers and hardware and manufacturers in those respective industries.

Successful selling begins with finding and qualifying the best possible customers for a product or service. These prospects can be contacted by a Direct Alliance sales team, transferred directly to your own sales teams or pursued in partnership. Either way, you’ll enjoy faster sales-ready leads, increased efficiency in the entire sales process and a steady supply of quality prospects.

Direct Alliance can drive rapid conversion of prospects to customers through an intelligent combination of acquisition marketing campaigns and highly trained inside sales representatives. Direct Alliance clients see results quickly—and sustainably—from our services including rapid conversion of prospects to customers, maximum ROI from marketing dollars and quality service in handling new accounts.

At Direct Alliance, we develop and strengthen existing customer relationships using retention marketing campaigns and dedicated inside sales account managers to further accelerate sales growth. Our clients experience lasting benefits from that commitment to long-term account development and growth including growth in wallet share, strong, loyal customer relationships, and extended market coverage.

Starting with advanced analytics, Direct Alliance offers a broad spectrum of direct marketing services, in both electronic and print media, that make the most of your prospects’ valuable time. Messages are highly targeted to deliver the right offers to the right people at the right time—and drive profitable sales.

Direct Alliance is focused on results, and our outcome-based pricing models are designed to maximize revenue and minimize expense. Using our sales and marketing expertise, proprietary technology, systems, and processes, we deliver integrated solutions that provide clients with revenue growth, market share gains, and increased customer loyalty in a cost-effective, timely and highly scalable manner. 

Direct Alliance generally can have a program launched at the client’s location within 30 days. This process includes discovery, development, deployment, testing, training and improvement to correct any problems identified in testing or launch.

Resources are provided with the appropriate performance support and enabling tools to achieve strong outcomes for clients. Typically, the average time to full proficiency for our sales teams is three to six months and somewhat longer for more complex sales (e.g., B2B hardware).

We are a proven leader in accelerating sales by extending market coverage and providing a direct sales capability for our clients. Once you are hired, we are committed to your success. Our pay-for-results compensation approach is supported with a heavy investment in training and ongoing coaching, tools, and incentives to ensure you are in the best position to achieve top performance in your job. Visit our Careers section